For any eCommerce merchant today, social media marketing is one of the most important channels for business growth and a critical aspect of eCommerce marketing.

But so many merchants still don’t quite understand how to make use of social media. They treat Twitter like an RSS feed. They post on Instagram once in a blue moon and it’s usually just behind-the-scenes shots of their team at work (or their office dogs).

When they do post on LinkedIn or Facebook, it’s the exact same content copy and pasted across both platforms. No one’s tracking engagement or followers, and there definitely isn’t anybody running paid or boosted social ads. In other words, many online merchants are leaving money on the table by ignoring the power of social media to drive traffic, conversions, and online sales.

According to recent research conducted by Visiture, 75% of people admit to buying something after seeing it on social media; 90% say they turn to social media for help with a buying decision.

So how do you leverage these social media statistics to improve the sales of your online shop? First, you need to figure out which channels are best for your business. Then you need a strategy for how to reach your potential customers on that channel. From there, you need to decide on the types of content you’ll create for each platform. Finally, you need a realistic budget to transform your social media activities into a working system that gets you the conversions and sales you want.

What is Social Media Marketing?

As the name explains, social media marketing is the use of social channels, like Twitter, LinkedIn, Instagram, Pinterest and Facebook, to produce content that connects with your customers and prospects, ultimately driving them to make a purchase.

For e-Commerce businesses, social media can be a powerful tool for driving referral traffic to your shop. In fact, social commerce was one of the largest new waves of 2019, according to Business Insider.

This is due to the fact that platforms like Instagram, Facebook, Pinterest, and Snapchat have begun allowing brands to tag products on posts, stories, and pages. Consumers can make purchases directly from their social media feeds; making social sales so much simpler for eCommerce brands. Clad & Cloth does this with their Instagram:

 

How to Use Social Media for your eCommerce Business

The first step to determining how to use social media for your eCommerce shop is to select the right channels for your business. If you’re struggling here, follow these three simple steps to create a plan before jumping in:

Find Where Your Customers Live Online: Think about your target buyer personas. Look at demographic and firmographic information about your ideal customer base and find out which social channels they’re most likely to use. For example, if your primary target is young people, look at what new social channels are popping up in that age group. Right now, TikTok is exploding—maybe that’s the channel you need to be on.

Look at Where Your Competitors Are Making Waves: Once you’ve analyzed which channels your customer base is on, you can drill down into what your competitors are doing. Most likely, whichever channels seem to be working for them will work for your business, too.

Set Your Goals: Now that you have a good idea of where your customers live and what your competitors are doing, it’s time to set some measurable social media goals. Maybe you selected Facebook and Instagram as the two channels you want to focus on to reach your audience. What does success look like to you? Remember, if these channels are new, you’re likely not going to see much in terms of organic sales until you build up a follower base. Starting with engagement or follower growth as your metrics might be better bets.

 

Social Media Marketing Strategies for eCommerce Businesses

Once you’ve selected your channels, it’s time to determine your social media content strategy. 

You can’t just spray and pray that your content will reach your potential customers across social media; instead, personalizing your content to consumer interests and the social media platform is the key to success.

In order to deliver personalized experiences across social channels, SmartInsights recommends starting with three specific, simple tactics:

Listening: Pay attention to what people are saying about you, about your products and what they’re saying about your competitors. Track the conversations and keep up to date about the general sentiment in your community about your brand.

Learning: If you’re paying attention to what people are saying about you and competitors, then you’re able to make more analytical, informed decisions about the type of content you create.

Responding: This is an often forgotten aspect of social media marketing, but one of the most important. Use social media to create conversations with your community and prospects. Make sure you’re actively responding to negative sentiments if they come up.

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Once you’ve put listening, learning and responding at the core of your social media marketing strategy, you can get more granular with your content. 

Brand-Building Content: This is content that you create to push your brand and core messaging out to reach your prospects and customers. It’s content that casts a wide net and makes sure your community knows who you are and what you do. Outdoor Voices does a good job of building their brand image and selling their products at the same time:

Sales Activation Content: This is content that specifically prompts prospects to make a purchase decision. Designed for conversions right away, this type of content targets hot prospects, ready to buy. Nutrafol takes a story-telling approach to their sales activation content:

Types of Social Media Marketing

Now that you’ve put listening, learning and responding at the core of your content strategy as well as made a plan to execute a combo of brand-building and sales activation content, it’s time to figure out what types of social media marketing you’ll use to reach your customers and prospects.

Let’s review the most popular types of social media marketing so you can decide which are best for your eCommerce business:

Organic social media marketing

This is the type of content that doesn’t cost any money to post on social media platforms. This is the bread and butter of your social media marketing strategy and your plan will likely not go without organic content.

With that said, make sure that your organic content isn’t just a boring RSS feed of your most recent content. Instead, remember that your organic social media content should engage your community—including conversing with and responding to them. That’s considered your brand-building content. Once you’ve got that ironed out, you can layer in your sales activation content. Skullcandy hosts giveaways to generate engaging organic traffic on their social media platforms:

Social Media Paid advertising

When you pay to place content on social media platforms, the world is your oyster. Most social media platforms will give you varying options for the ads you create. You can optimize them for different metrics like awareness (reach), consideration (engagement, clicks) and conversions (sales). You can also create different kinds of content, like photo, text, or video-based ads. We’ll get into the budget a little later on, but just remember: when creating paid ads, the beginning will often be a time of experimentation until you figure out what works for your audience.

The key is to leverage your persona and competitor research beforehand to develop content that is truly personalized to your audience’s interests—this will help you speed up how quickly you can monetize. Super Chewer BarkBox uses Facebook paid ads to create awareness of their promotions:

Influencer Marketing 

This form of content has really made headway in the last few years. At its core, influencer marketing is paid advertising, but in the form of endorsements from individuals who have a strong following or fan-base that you want to reach. Instead of buying ads, you pay influencers to mention your products in the hopes of reaching their audience and making a sale.

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Fansgurus specializes in selling social media services like followers, likes, views, subscribers, and comments to e-commerce businesses. It is one of the surest ways to help businesses gain visibility.

Things to Know about Fansgurus Services

• Fansgurus ensures that the quality of the social media services offered to users are real. For example, individuals can purchase real followers, likes, TikTok followers, Facebook followers and likes, Instagram followers, YouTube channel subscribers, Twitter views and comments, etc.

• The cost of the social media services offered by Fansgurus are affordable for businesses.** This helps businesses reach their desired goals and what they are hoping to achieve by using social media services.

• Fansgurus understands the importance of target audience.They ensure that businesses are trying to reach their audience through social media marketing and they target their audience using their demographics.

Effects of Fansgurus' Services

Increased reach and visibility: By buying social media services, e-commerce businesses can increase their reach and visibility to a wider audience. This can help them to attract new customers and boost sales.

Enhanced brand reputation: A high number of followers, likes, and views can give an e-commerce business a sense of authority and credibility. This can help to enhance their brand reputation and make them more attractive to potential customers.

Improved customer engagement: Social media services can be used to engage with customers and build relationships with them. This can help to improve customer loyalty and encourage repeat purchases.

The best ways to make use of this content is through reposting (i.e. sharing the content created by users on your branded channel) or by directly asking your community to share their content with you. Creating a branded hashtag can come in handy here as you can ask your fans to mention it when they talk about your business.