DuoPlus Cloud Phone User Guide: Must-Read FAQ Explained

Click here to claim a 1-month cloud phone (https://duoplus.saaslink.net/IB2Djl)

To help more users understand the performance and operation of DuoPlus, we have compiled some frequently asked questions and provided detailed answers so that you can use the cloud phone more clearly and smoothly.

Cloud Phone Performance

Q: What is a cloud phone? What can a cloud phone be used for?

The DuoPlus cloud phone is a real ARM mobile phone that runs in the cloud and stores data in the cloud. Each cloud phone has independent device parameters. When combined with a proxy IP, it can simulate real mobile devices in different regions. Inside the cloud phone, you can operate various social media businesses such as TikTok, WhatsApp and more.

Q: Which apps does the DuoPlus cloud phone support?

It supports and can smoothly run most overseas apps.APP

1) Users can directly download apps such as TikTok and Facebook from the cloud phone backend, and bulk pre-installation is supported.

2) Users can also download apps from Google Play, then upload the app package to the cloud phone for installation and use.

Q: What are the specifications of the cloud phone?

Each cloud phone is configured with an 8-core CPU, 4 GB RAM and 32 GB storage. You can choose Android 10/Android 11/Android 12 as the system.

Q: How strong is DuoPlus risk control?

After multiple rounds of version updates and adjustments, DuoPlus cloud phone’s risk-control capability has been fully upgraded, effectively reducing the risk of detection by overseas apps.

Q: Can the cloud phone send/receive SMS or make calls? Can it be bound to my own mobile number?

The SIM card generated by the cloud phone is a virtual card and cannot be used to send or receive SMS or make calls. In addition, the cloud phone does not support eSIM, so it cannot be bound to your own mobile number for SMS or calls.

Q: What practical functions does the DuoPlus cloud phone provide? What value can it bring?

1. Bulk app management: DuoPlus cloud phones allow you to conveniently perform bulk app installation, uninstallation, opening and rebooting, making management and operation much easier.

2. App pre-installation: After you configure pre-installed apps, every new cloud phone purchased under your team will automatically install these apps on first boot or after “one-click new device”, without needing to log in to the app store again.

3. Android version switching: Both Android 10 and Android 12 versions are available and you can switch between them at any time, making it easy to adapt to different business needs.

4. Live streaming: DuoPlus supports real-person live streaming and 24-hour unattended live streaming, with multiple stable streaming routes, making it convenient for live commerce.

5. One-click ROOT: The cloud phone supports one-click ROOT to open up more permissions, enabling deeper operations when needed.

6. Team sharing: DuoPlus cloud phones make team management easy. After inviting members to your team, they can use your cloud phones. You can also directly share a cloud phone with any user; even without a DuoPlus account, they can operate the shared phone via link and password.

Cloud Phone Proxies

Q: Does the cloud phone have a network connection? Why do I need to configure a proxy?

The cloud phone itself is just a virtual device and has no network. It must be used together with a proxy. The reasons for configuring a proxy are as follows:

l Provide network connectivity:The proxy is equivalent to the “broadband connection” for the cloud phone. Only after proxy configuration can the cloud phone access the internet; otherwise it will show “No proxy configured”.

l Maintain anonymity: The proxy is crucial for protecting user anonymity when accessing apps. It helps better protect privacy and avoids exposing your real IP address.

l Mobile phone simulation: DuoPlus cloud phones can automatically simulate SIM card, base station and GPS information based on the geographic location of the configured proxy IP.

Q: Where can I buy proxy IPs for the cloud phone?

You can purchase them from third-party proxy providers, or refer to the proxy resources integrated on our official website. We recommend contacting the proxy provider’s support and explaining your needs and use cases; they will introduce their service and recommend a suitable plan for you.

Q: Why does proxy detection fail?

Possible reasons include incorrect proxy information, using an unsupported region, configuring a local LAN-type proxy, or the proxy IP requiring whitelisting. For details, please refer to this guide (https://help.duoplus.cn/docs/proxy-check-failure).

Cloud Phone Usage

Q: How are cloud phone fees calculated? What is computing power? What is the difference between fixed computing power and temporary computing power?

1) DuoPlus cloud phone fees mainly consist of the device subscription fee and the computing power fee while the phone is running. Device subscriptions can be short-term or long-term.

2)Computing power refers to the CPU and memory resources consumed when the cloud phone is turned on. Computing power is occupied each time you start the cloud phone and released when you shut it down. Every time you open a cloud phone you need to use either “Temporary Computing Power” or “Fixed Computing Power”.

·Temporary computing power is computing power rented on demand. You are billed based on how long the phone stays on, and the fee is deducted from your account balance when you start the device. If the phone is off, no fee is charged.

·Fixed computing power is computing power rented on a long-term basis and is equivalent to the number of instances you can run concurrently. When you use purchased fixed computing power to start cloud phones, there is no additional runtime fee. Multiple cloud phones can share the same fixed computing power to help you save costs.

Tips: You can log in to the official website to view detailed pricing information and then purchase according to your needs.

Q: Can the cloud phone only be used on a computer?

DuoPlus supports login and use on PC, tablets and mobile phones. It is cross-platform, and brand-new clients for both Windows and macOS are now available.

Q: Will different cloud phones be associated with each other?

Each cloud phone is an independent environment. It will not be associated with information on your physical phone and you can generate an unlimited number of cloud phones, making it very suitable for multi-account management.

Q: What bulk operations does DuoPlus support?

It supports bulk app download and pre-installation, bulk file upload, bulk cloud phone control, bulk automated account nurturing, and more.

Q: If I post videos on TikTok for operations, will there be traffic?

TikTok traffic distribution is related to user behavior, IP quality and video content. As long as the proxy IP is of good quality and you patiently nurture the account, you can get normal traffic distribution.

Q: What does the message “Connection lost, please reconnect or contact customer service [2004 : Error Message]” mean?

This prompt is mainly due to network issues. You can try switching to a different route. If your local network is in Mainland China, you cannot connect directly using the default route; please refer to this guide for details (https://help.duoplus.cn/docs/xian-lu-xuan-ze).

Q: Why does the cloud phone feel very laggy during use?

1) Operation lag: the smoothness of interactions mainly depends on the stability of the connection between your local network and our servers.

2) Slow webpage/app loading: the loading speed of web pages and apps inside the cloud phone is related to the network quality of the proxy IP.